Site Reliability Engineer III

As a Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, liquidity risk team, you are the non-functional requirement owner and champion for the applications in your remit.

You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area.

You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

J ob responsibilities

• Lead SRE adoption across teams, balancing feature delivery with efficiency and system stability

• Partner with peers and senior stakeholders to align on reliability goals and make trade-offs that improve outcomes

• Set and track reliability and stability metrics, and use data to drive measurable improvements

• Build a continuous-improvement culture by collecting real-time feedback and turning it into customer-impacting changes

• Coordinate with other teams to share solutions and prevent duplicated work

• Run blameless, data-driven post-mortems and regular debriefs to turn incidents (and wins) into learning

• Coach and develop entry- to mid-level engineers through hands-on guidance and feedback

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience

• Advanced SRE knowledge and a proven track record implementing SRE practices across application and platform teams (including avoiding common pitfalls)

• Experience leading technologists to resolve complex, firmwide technology issues

• Ability to influence team culture by championing innovation and change

• Experience hiring, developing, and recognizing talent

• Proficiency in at least one programming language, with preference for JavaScript, Go, or Python

• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)

• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)

• Troubleshooting experience with common networking technologies and issues

• Strong fundamentals across modern architectures and observability, including GraphQL (schema design, federation/supergraph), event-driven systems (Kafka concepts like partitions/consumer groups, DLQs, replay), microservices patterns (API gateways/routers, CQRS/event sourcing), and end-to-end telemetry using OpenTelemetry (metrics/logs/traces)

Preferred qualifications, capabilities, and skills

• Strong hands-on ability to code and troubleshoot, with solid data fluency

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solu...