Customer Service Centre Advisor

Newcastle upon Tyne City Centre (enjoy the best view of St James’ Park!)

Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm.

Hybrid Working 2 days in the office, the rest from home (your first four weeks will be office-based, Monday to Friday, 9:00 to 17:00).

Salary £26,300 per annum pro rata, plus fantastic benefits including the Health Cash Plan.

We can’t offer a CoS for this role.

 

Home, a place where you belong 

 

If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place.

Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs.

We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.

 

What you’ll do 

·       Act as the first point of contact for customers via phone, live chat, and email

·       Provide warm, professional, and tailored support, answering queries and resolving issues

·       Offer expert housing advice and promote self‑service options where appropriate

·       Handle feedback and complaints with empathy, ownership, and professionalism

·       Use modern IT systems to efficiently manage queries, appointments, and repairs

 

Why join us 

Join a team that cares about you as much as the customers we support.

From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you.

Be part of one of the UK’s top Great Places to Work!   

 

You have

 

·       Experience in a fast-paced, customer-focused environment

·       Sound judgement and practical problem-solving skills.

·       Ability to handle challenging calls and complaints calmly, deescalating challenging situations.

·       Confidence with technology—laptops, smartphone apps, and systems.

·       Excellent written and verbal communication tailoring your style to the needs of our diverse customers.

·       Strong attention to detail, even under pressure.

Stronger together 

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

 

 What’s in it for you?


* 34 days leave, rising to 39 (this includes bank holidays and a “me day”). 



* 2 paid volunteering days each year 



* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 



* Matching pension contribution (up to 7% and life insurance of 3x basic salary) 



* Instant pay access with Stream 

 

Find out more  

Click APPLY NOW to see our Customer Service Centre Advisor Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.