User Experience Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Business Banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.

Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.

As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.

Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Specifically, you will design AI - enabled customer and employee experiences that activate key use cases-e.g., onboarding & account opening, money movement & payments, lending servicing, banker productivity, alerts/communications-in partnership with Product, Tech, and Data.

You'll translate AI opportunities into intuitive journeys and service blueprints, shape experiments, and bring solutions to market with our platform partners, while operating in a large, complex, matrixed environment.

Business Banking's AI program focuses on adoption, organic use - case discovery, and impact - driven prioritization.

Designers play a critical role in human - centered AI: defining the problem, aligning to controls, crafting transparent interactions, and measuring outcomes that matter to customers, bankers, and the business.

Job responsibilities


* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices


* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction


* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making


* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users


* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings


* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking


* Design and iterate flows, screens, service blueprints, and content for AI - enabled features (e.g., assistive guidance, next - best - action, knowledge retrieval, summarization ) across web...