Order Management Process Subject Matter Expert

Order Management Process Subject Matter Expert

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact. 

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

You will join the EMEA Order Management & Capability Team as the regional functional expert for the full Order‑to‑Delivery process, driving stability, compliance, and continuous improvement across all IFP markets.

You will partner closely with Customer Service, IT/ECOM, Logistics, GBS, Finance, and Commercial teams to safeguard process excellence, enable digital connectivity, and support ongoing transformation initiatives.

Your expertise will ensure consistent process standards, optimized EDI connectivity, and high-quality operational execution across the region.

It starts with YOU.

To succeed in this role, you will focus on:


* Acting as the senior functional expert for the end‑to‑end Order‑to‑Delivery (OTD) cycle, ensuring compliant and stable order processing across all EMEA IFP markets.


* Owning process standards across order entry, validation, ATP, delivery creation, and logistics execution, while ensuring cross‑market consistency and removing non‑legal deviations.


* Leading EDI and order‑connectivity performance, including issue resolution, onboarding support, testing, and validation for IFP customers.


* Ensuring system readiness by driving UAT, functional testing, release validation, cutover, and hypercare for SAP/EDI/CS tools.


* Owning process governance by maintaining SOPs, documentation standards, compliance controls, and supporting audits.


* Driving harmonization and continuous improvement initiatives across markets, identifying root causes, proposing solutions, and tracking benefits.


* Representing Customer Service in cross‑functional projects with Logistics, GBS, IT/ECOM, DTS, Supply Chain, and Commercial partners.


* Building capability across Customer Service teams through training, onboarding, knowledge sharing, and best‑practice alignment.

Required Qualif...