Identity Analyst

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


* Assist in managing new/existing User & Group accounts within Active Directory/Azure AD


* Modify/Grant User access to business applications based upon job requirements & approval


* Work with IT Information Security & Compliance team to ensure all security related procedures and documentation is correct.


* Responsible for managing identity and access requests within Service Desk, including managing tickets submitted by user.


* Support the overall rollout and adoption of computer systems.

This includes tasks such as customer communication, user testing, customer support, etc.


* Participate with internal and external audits to ensure compliance of policies and standards.

Minimum Qualifications:


* High school diploma or GED.


* Minimum 3 years of work experience in an IT role, OR 1 or more years of experience specifically in the area of Identity Management.


* Experience to include knowledge of Identity Management basic concepts and conventions including users, password and access administration topics such as group membership and file permissions.


* Proficiency with Microsoft Office products.

Preferred Qualifications:


* Knowledge of advanced Identity Management concepts and conventions including single sign on (SSO), multifactor authentication (MFA), user provisioning and attribute mapping and synchronization.


* Experience with industry tools such as Okta, Active Directory, Ping or similar.


* Certifications related to Identity Management tooling.


* Associate or Bachelor Degree in Information Technology a plus.


* Strong attention to detail.


* Excellent customer service and communications skills.


* Must be organized and able to handle multiple tasks, issues or tickets.


* Excellent verbal, written and interpersonal skills; able to function well on a team.

Working Conditions


* Job functions will be carried out in an office environment.

Physical Demands


* Long periods spent sitting at desk in front of computer screen.


* Regularly required reach with hands and arms.