CSH - Technical Expert - Cooling and Datacenters

If you are passionate about cooling technologies and enjoy helping others grow, this role is for you.

Responsibilities:

Technical Leadership & Expertise Support:

Provide L3 expert-level support for Connected Services Hub for cooling systems including and not limited on:


* Air cooled & water-cooled chillers


* CRAH/CRAC units


* InRow cooling


* Free cooling systems


* Cooling towers, dry coolers & heat-rejection equipment


* Digital monitoring infrastructures (sensors, flow, temperature, pressure, Netbotz...)

Support Connected Services Hub agents for remote complex troubleshooting.

Provide expertise to help Analytics team develop scripts, algorithms relevant to facilitate our monitoring of cooling devices (Efficiency improvement & optimization).


* Cooling system integration with electrical distribution

Support R&D, LoB, and offer creation teams during Agile development cycles related to cooling digitalization

Contribute to provisioning, validation tests and qualification of new offer bricks related to cooling.

Knowledge Management & Content Development:

Build & maintain knowledge content for cooling systems for Connected Services Team under the form of a comprehensive training plan.

Lead development of training modules for internal teams.

Create technical documentation:


* Provisioning Guide and application guide (digital twin creation and configuration)


* Alarm playbook creation (how-to react in case of alarms)
+ Troubleshooting guides
+ Know issues & resolutions


* Best practices

Expert Network Management & Collaboration:

Be the Connected Services Hub Cooling Expert single point of contact with Schneider Electric relevant cooling experts' actors (ClimaCheck, BA, EAA SP&C...).

Work closely with Connected Services Hub Excellence team to


* Optimize offer efficiency.


* Improve workflows and procedures for cooling-related execution.

Quality Improvement:

Act as the voice of the field:


* Identify recurring issues.


* Contribute to root cause analysis and corrective plans.


* Provide structured feedback to LoB and engineering team.

Qualifications:

Technical

Strong experience with cooling systems including:


* Chillers (air/water-cooled)


* CRAH/CRAC units


* Refrigeration failures, cycle & thermodynamics


* Cooling control loops & instability


* Hydronics (pumps, loops, valves)


* Compressors, valves, pumps


* Datacenter rack level cooling


* Redundancy (N+1/N+2) behavior

Familiarity with datacenter infrastructure & Uptime Tier design principles.


* Solid troubleshooting skills for complex, multi-system failures.

IT / Digital

Understanding of:


* IoT architecture & sensors


* Sensor data flows


* Cloud platforms


* Cybersecurity basics


* Data analytics


* Communication protocols (Modbus/SNMP/BACnet)

Soft Skills


* Excellent communication and customer-facing abilities.


* Abi...