Warranty Repair and Return

Overall Responsibilities:

Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality.

RESPONSIBILITIES:


* Create garage report.


* Communicate with the Warranty Manager to ensure smooth and seamless processing of warranty claims.


* Work through RMAs on new returns to create SV tickets.


* Work with transportation to ensure pink sheets are printed for caps.


* Expedite warranty claims and prioritize order of repairs on warranties.


* Create MRB for parts.


* Communicate status of repairs on dealer inquiries


* Prep warranty caps/covers for repair.
+ Windows out for window leaks
+ Remove the doors if necessary.
+ Remove any components needed for headliner replace/repair.
+ Spot in repairs
+ Fiberglass matting


* Work with production to work warranty claims into line if necessary.


* Repair caps that can be repaired without additional support


* Organize and understand where caps are in the yard.


* Move caps through JDE to completion.


* Maintain and track list of stock caps in the yard.


* Help other departments as needed.

Characteristics and skills:


* Excellent organizational skills and attention to detail.



* Strong analytical and problem-solving skills.

Must be able to manage multiple priorities and collaborate cross-functionally with on-site and remote teams to achieve results.

Educational and other requirements:


* High School Diploma required or equivalent years of experience in clerical, accounting, or finance.


* Work well within a team environment.

Willingness to work a flexible schedule.

Work requires weekend and/or evening work.


* Ability to multitask, effective time management skills and a basis for action.


* Must have fluent computer skills in Microsoft Office and related software packages.


* Excellent written and verbal communication skills.


* Mature judgment and decision-making ability.


* Strong project management skills and the ability to work unaided if needed.



* Adaptability and flexibility dealing with changing market and economic conditions.