IS Manager - Data Services

​Job Summary:

The IS Manager is responsible for planning, leading, organizing, and motivating the Data Services team within Global Enterprise Applications and Data to achieve a high level of performance and quality in delivering exceptional business value to users. This role requires a hands‑on technical manager who actively engages in the design, implementation, and support of data platforms.

The IS Manager is expected to lead and manage the support new and existing capabilities, including Data Lake, the Data Warehouse, and other integrated solutions and services with direct technical involvement to ensure sound design, operational stability, and scalability to meet the current and future needs of the business.  This role is responsible for managing a portfolio of efforts (projects, product backlogs, etc.), using Scaled Agile, in a fast-paced environment that may cross multiple operating companies and support organizations.

They will be also responsible for planning, organizing, and managing Data Operations to ensure stable delivery of IS services, both on-premises and in the cloud.

This role ensures high performance and quality in delivering stable, reliable, and innovative data platform services to business users.

The IS Manager will leverage AI and machine learning techniques to enhance data-driven decision-making, optimize processes, and drive innovation across the organization. 

Required in-office presence at least 4 days per week (Hanover, MD)

Responsibilities

Essential Functions:


* Acts as technology owner, with direct hands‑on accountability, for implementation and maintenance of products/services within Data Services products, platforms, and solutions, partnering with Product Owners and Business Sponsors while remaining actively involved in technical decision‑making and execution.


* Manages deliverables, risks, status, and quality elements throughout the lifecycle for work efforts; validates operational readiness for production launches


* Leads production support, database administration, and data platform maintenance teams to ensure stable, reliable, and secure data operations, serving as a technical escalation point and actively participating in complex troubleshooting and root cause analysis.


* Measures progress toward goals and effectively communicates progress to appropriate stakeholders


* Establishes direction and clear sense of meaning to inspire teams to create their own connection and passion to the business goals


* Drives team members to leverage or develop well-defined practices and processes that aid in increasing productivity and minimizing waste


* Ensures work is delivered on time, within budget, adhering to high-quality standards and meeting customer expectations


* Provides transparency in execution and monitoring within delivery plans


* Ensures timely and appropriate escalation of delivery issues 


* Evaluates conceptual aspects of technical designs of a...