Senior Product Associate - Payments

Unlease your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Payments Data & Analytics, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You lead the development of business analytics solutions for Merchant Services internal users-and potentially clients-driving measurable efficiency and better client outcomes across the Payments organization.

You are passionate about building and scaling AI/ML products, with a track record of driving adoption from concept through launch and continuous improvement.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Lead and manage product lifecycle for AI/ML-driven analytics products from discovery through delivery, including vision, roadmap, requirements, go-to-market, and post-launch optimization.


* Partner with Data Science to shape model use cases, features, and performance metrics; ensure explainability, model monitoring, and responsible AI guardrails are embedded.Collaborate with Engineering/Architecture to define data platform capabilities and manage daily stand ups adopting Agile (write detailed product requirements, data pipelines, governance, lineage, metadata, MLOps, APIs) and ensure scalable, secure delivery.


* Establish product KPIs/OKRs and analytics instrumentation to measure usage, satisfaction, and business impact; run experiments and A/B tests to improve engagement.

Optimize adoption to drive desired business outcomes.


* Orchestrate cross-functional delivery ceremonies and communications (standups, sprint reviews, stakeholder readouts); remove blockers and manage dependencies.

Champion user experience by conducting discovery interviews, usability tests, and feedback loops with Merchant Services internal users and client stakeholders.


* Ensure compliance with data p...