Content Claims Specialist - Field - Level I

Be the expert who brings clarity and care to every claim!

Position: Content Claims Specialist - Field (Level I) ️
Location: Philadelphia, PA or nearby
Setup: Hybrid (WFH + Field/Driving Role)

What We Need
️ 1+ year of related experience
️ Strongly preferred: restoration, customer service, retail, or insurance background
Comfortable with driving and visiting customer locations
️ Solid communication and customer-support skills


* Secondary (High School) Diploma.


* College degree preferred.


* Minimum 6 months relevant work experience.


* Good verbal and written communication skills.


* Good attention to detail.


* Strong analytical and problem solving skills.


* Ability to work independently


* Strong computer skills (MS Office/Outlook/Excel, Etc)


* Excellent interpersonal skills including the ability to handle challenging situations and people.


* Must have a valid driver's license and pass a background check.


* This is a remote/work from home position.

Employee must be able to provide:
+ an adequate workspace, free of noise
+ high speed internet service
+ reliable personal vehicle and valid driver's license


* Company equipment including laptop will be provided.

It is the employee's responsibility to care and maintain the equipment, as per policy


* Overnight travel required

#LI_JC3 #LI_Hybrid


* Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.


* Complete physical inventory of the contents impacted by the covered loss.

Identify claim type and apply appropriate methodology based on the circumstances of the contents loss.

May be exposed to diverse conditions (cold, heat, rain, debris, etc.).


* Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.


* Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.


* Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.


* Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.


* Complete/submit detailed work/time logs on a daily basis, for all claims processed.


* Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.


* Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced v...