Principal, Services E2E Solution Lead

Principal, Services E2E Solution Lead

Exp 10 -12 yrs

Location Bangalore

Job Purpose

The End-to-End Solution Lead is accountable for the overall functional and solution integrity of complex, multi-platform business solutions.

The role owns the design, alignment, and delivery of end-to-end processes across CRM, Field Services, CPQ, and ERP systems-ensuring scalability, consistency, and business value.

This role bridges business strategy, process design, and technical execution, providing single-point accountability for solution coherence across initiatives, releases, and geographies in large-scale Services and digital transformation programs.

Key Responsibilities

End-to-End Solution Ownership


* Own the end-to-end solution design across platforms including Salesforce, ServiceMax, CPQ, and ERP (SAP / Oracle).


* Define and govern future-state processes and system architecture for Services, Quote-to-Cash, and related domains.


* Ensure all functional and technical components align to a coherent, scalable E2E solution.


* Act as the single point of accountability for solution consistency across streams and teams.

Architecture & Design Governance


* Lead cross-functional solution design workshops and deep dives.
+ Validate and approve: Functional designs
+ Integration designs
+ Cross-system data flows
+ Ensure adherence to global templates, reference models, and "fit-to-standard" principles.
+ Identify and manage functional and architectural risks, trade-offs, and dependencies early in the lifecycle.

Delivery Oversight & Lifecycle Management


* Oversee the full solution lifecycle: design - build - test - deploy - stabilize.


* Ensure cross-stream coordination across Salesforce, ERP, CPQ, and integration teams.


* Support release planning and go-live readiness from an E2E perspective.


* Act as escalation point for solution-related delivery issues and complex cross-platform defects.

Integration & Cross-System Leadership


* Own the end-to-end integration vision across CRM, Field Services, ERP, and Finance systems.


* Ensure data consistency, process continuity, and clear ownership across system boundaries.


* Serve as the primary contact for cross-application and integration topics.


* Work closely with enterprise architects and middleware teams to validate integration patterns.

Stakeholder & Program Leadership


* Act as a trusted solution advisor to senior business and digital leadership.


* Provide clear communication on solution choices, impacts, risks, and dependencies.


* Support governance forums, architecture boards, and leadership reviews.



* Drive alignment across internal teams and external implementation partners.

Requirements

Solution & Platform Expertise


* Strong experience designing end-to-end enterprise solutions across: Salesforce / ServiceMax


* CPQ platforms


* ERP systems (SAP ECC / S4HANA,...