Retail, Operations Lead

Job Description

Position: Operations Lead

Status: Full Time (30+ hours per week)

Reports To: Store Manager

Location: Boston Seaport

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members.

We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them - from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!

The Role:
As Operations Lead, you will serve as the second in charge of operations to the Store Manager and be responsible for the proficiency in all areas of retail operations.

You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of.

The salary range for this position is $19 - $22 per hour PLUS TIPS based upon store location.

Most roles earn an additional $8 - $10 per hour in tips.

*

Offered salary is dependent upon experience and location.

What We Are Looking For:



* 1+ years of experience demonstrating strong leadership abilities and interpersonal skills



* 2+ years' experience in retail, hospitality, or a related field



* Excellent communication and problem-solving abilities



* Passion for customer service and a positive attitude



* Ability to multitask and prioritize tasks effectively



* Strong organizational and time management skills



* Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word



* This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

What You Will Do:



* Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.



* Working closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as required



* Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.



* Manage the supplies and inventory to budget, keeping accurate counts in inventory system and maintaining levels to ensure the team's success.



* Manage daily and ...