R-1176053: Loan Servicing Associate I (LSLS06)

Join a high-impact team where your expertise drives better outcomes for clients and the business.

You'll grow your career by leading complex work, mentoring others, and shaping how we serve clients.

Bring your problem-solving skills and passion for continuous improvement to make a visible difference.

Collaborate across teams, learn new systems, and expand your influence.

Be part of a culture that values development, flexibility, and excellence.

Job summary:
As a Loan Servicing Associate within Commercial Banking Operations, you will execute complex servicing and research activities that ensure timely, accurate transactions and outstanding client service.

You act as a trusted point of contact for internal and external stakeholders, resolving monetary issues end to end and advising on policy and control expectations.

You proactively identify process gaps, drive improvements, and keep procedures current so that clients experience speed, accuracy, and transparency.

You mentor teammates, serve as an escalation point, and partner across functions to deliver high-quality outcomes.

Your ability to think critically, communicate clearly, and adapt to change will help our team excel.

You will lead operational and control processes that reconcile accounting breaks, determine root causes, and coordinate durable fixes with upstream and downstream partners.

You will contribute to system enhancements by serving as a subject matter expert on current processes and performing user testing.

You will manage your book of work independently while collaborating closely with stakeholders across Commercial Banking sub-lines of business to support evolving priorities.

Job responsibilities:


* Resolve complex client, stakeholder, and audit requests for internal account transactions, ensuring timely solutions aligned to loan documents, servicing agreements, controls, and policy


* Serve as an escalation point for junior associates and advise cross-functional teams on policy interpretation, escalating highly complex issues with recommended solutions


* Lead operational and control processes to investigate and reconcile accounting issues and breaks, identifying root causes and coordinating end-to-end remediation with partner teams


* Drive a continuous improvement culture by identifying and implementing enhancements that improve accuracy, speed, and client satisfaction


* Support system enhancements by acting as a subject matter expert and executing user testing on new features and workflows


* Review and update procedures and job aids to reflect policy, system, or regulatory changes, ensuring documentation is current and accurate


* Research exceptions and execute complex transaction processing with high attention to detail and control discipline


* Partner cross-functionally to enhance client outcomes, ensuring issues are resolved end to end and prevented from reoccurring


* Plan and manage workload effectively, balancing competing p...