L-1855931: Loan Servicing Analyst (LSLS05)

Join a team where your expertise in loan operations drives real client impact and continuous improvement.

You'll grow your skills across cash processing, exception research, and controls while collaborating with supportive peers and leaders.

Bring your analytical mindset and curiosity to streamline processes and elevate client experiences.

Build a career with broad exposure, meaningful ownership, and clear pathways for mobility and development.

Be empowered to learn, lead, and make a difference from day one.

Job summary
As a Loan Servicing Analyst within our team, you independently execute day-to-day servicing and research activities that ensure accurate, timely, and high-quality client service.

You manage internal transaction requests, resolve monetary issues for internal and external partners, and maintain clear, current procedures and system documentation to support strong controls and great client outcomes You work closely with teammates and cross-functional partners, serve as a subject matter resource, and help drive continuous improvement across our processes You balance independence with collaboration, communicate clearly, and keep a sharp focus on accuracy, timeliness, and client satisfaction

You lead fact-finding on transaction exceptions, identify root causes, propose practical solutions, and escalate only highly complex issues with recommendations.

You support system enhancements and user testing, and keep procedures and job aids up to date to reflect policy, system, and regulatory changes.

You plan and prioritize your workload effectively and meet deadlines in a fast-moving environment

Job responsibilities


* Manage and serve as point of contact for client and internal requests related to internal transaction activity, providing technical guidance on servicing processes and controls


* Execute operational and control processes to accurately process and reconcile funds in and out of the firm with high standards for timeliness and accuracy


* Lead research on transaction exceptions and discrepancies; perform fact-finding, root-cause analysis, and propose practical solutions with targeted escalations as needed


* Participate in continuous improvement initiatives by identifying enhancements that improve accuracy, speed, and client satisfaction, and support implementation efforts


* Support system enhancements by providing input on current processes and participating in user testing activities to validate changes and mitigate risk


* Maintain and update procedures and job aids to reflect policy, system, or regulatory changes, ensuring clarity and accuracy of documentation


* Plan and schedule work effectively to manage competing priorities and meet deadlines independently in a dynamic environment


* Provide clear communication and client-focused support to stakeholders at various levels, ensuring timely updates and resolution of issues


* Apply intermediate Excel skills (formulas, pivot tables, loo...