Technology Support III - UAT Testing

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Merchant Services, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provide end-to-end testing support for payment flows (UI based), executing functional UAT test cycles and regression suites


* Maintain JIRA dashboards for complex, cross-functional projects to enable real-time visibility to scope, schedule, risk, and delivery health


* Perform manual API testing, creating structured collections with test assertions


* Collaborate with engineering, SRE, and Product teams to prioritize defects, harden services, and improve observability


* Track operational KPI's and produces clear status updates for leadership and stakeholders


* Create comprehensive UAT test plans, defining scope, strategy, environments, schedules, and acceptance criteria to ensure high-quality releases


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* 3+ years of experience in a quality engineering, quality assurance, or user acceptance testing role


* Experience collaborating with cross functional teams and communicating clearly with technical and non technical stakeholders


* Commitment to continual service improvement, including documenting SOPs, standardizing procedures, and optimizing monitoring thresholds


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Familiarity with CI/CD pipelines and release processes; ability to validate and support UAT and production deployments


* Experience in observability and monitoring tools and techniques

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting


* Experience with UI Testing


* Experience with Payments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans ove...