Services Digital Tools Champion

Role overview

The Services Digital Tools Champion plays a key role in supporting the Services organisation in Belgium by ensuring efficient use, adoption, and continuous improvement of all digital tools used by technicians, planners, and office-based teams.

This role is based in Ukkel, Brussels and in this position drives tool support, digital optimisation initiatives, and supports cybersecurity compliance within Services.

The position collaborates closely with various teams (global tool owners, IT, and Operations) to streamline processes and improve the digital employee experience.

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Key responsibilities

1.

Digital Tools Support & Administration


* Serve as the primary point of contact for all Services-related digital tools (e.g., BFO/BFS, Totango, Salesforce, EcoOnline, Service planning and user service boards, Onsite tools, etc.).


* Provide first-line support for incidents, user questions, and tool issues to ensure smooth daily operations.


* Collaborate with IT and global tool owners for escalations when needed.


* Maintain user guidelines, documentation, and best practices.


* Support onboarding of new employees on digital tools and processes.


* Ensure proper organisation and maintenance of shared digital workspaces (e.g., SharePoint clean-up, structure, and updates).

2.

Digital Adoption & Continuous Improvement



* Lead and coordinate pilot programs for new digital tools, features, or procedures.


* Collect user feedback and share insights with global teams after pilot completion.


* Drive tool adoption and behavioural change through targeted coaching, training, and follow-up.


* Benchmark best practices and propose new ways of working to improve efficiency within Services.


* Analyse tool usage and identify opportunities for optimisation.

3.

Cybersecurity Support



* Act as the cybersecurity focal point for the Services team.


* Participate in cybersecurity meetings and ensure local communication of key requirements.


* Monitor adherence to cybersecurity guidelines (e.g., device compliance, password standards, updates).


* Conduct basic audits when needed and support employees with cybersecurity-related questions.

Profile



* Fluent in French, Dutch and English.


* Strong digital affinity; ability to quickly understand and navigate multiple tools.


* Experience with Salesforce is an asset.


* Good command of Excel and general digital administration tools.


* Strong organisational and prioritisation skills.


* Strong communication skills; able to challenge and "speak out" when needed.


* Collaborative mindset with the ability to work cross-functionally.


* Problem-solving oriented with a hands-on approach.


* Comfortable supporting users with varying technical capabilities.

Let us learn about you! Apply today.

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