Manager Client Technology

•Job Summary

We are looking for a highly motivated and experienced Manager to lead our team of Windows Support Engineers.

The role involves overseeing the administration, maintenance, and support of Windows-based systems, ensuring operational excellence, and aligning team efforts with organizational goals.

The ideal candidate will have strong leadership skills, technical expertise, and a proactive approach to problem-solving and team development.

 

Key Responsibilities

Team Leadership:


* Supervise, mentor, and develop a team of Windows Support Engineers.


* Delegate tasks and projects effectively, ensuring team productivity and performance.


* Conduct regular team meetings, performance reviews, and individual check-ins.

Operations Management:


* Oversee the maintenance and support of Windows servers, desktops, and related infrastructure.


* Ensure efficient incident and problem management processes, minimizing downtime.


* Monitor system performance metrics and ensure compliance with SLAs.


* Manage escalation processes and ensure timely resolution of critical issues.

Strategic Planning:


* Develop and implement strategies to improve system reliability, performance, and security.


* Identify opportunities for automation and process optimization.


* Contribute to infrastructure planning, upgrades, and migrations.


* Collaborate with IT leadership to align team goals with organizational objectives.

Technical Oversight:


* Provide guidance on complex technical issues and escalations.


* Ensure best practices are followed in the configuration, patching, and security of Windows systems.


* Oversee Active Directory, Group Policy, and domain management.


* Stay updated on industry trends and emerging technologies to recommend enhancements.

Documentation and Reporting:


* Ensure accurate and up-to-date documentation of systems, processes, and policies.


* Generate reports on team performance, incident trends, and system health for senior management.


* Track and report on key performance indicators (KPIs) for system and team effectiveness.

 

Required Skills and Qualifications

Technical Skills:


* Extensive experience with Windows Server (2016/2019/2022), Windows 10/11, and Active Directory.


* Proficiency in Group Policy management, DNS, DHCP, and PowerShell scripting.


* Knowledge of virtualization platforms like Hyper-V, Azure or VMware.


* Familiarity with cloud platforms (e.g., Microsoft Azure, AWS) and hybrid environments.


* Strong understanding of IT security protocols and compliance standards.

Management Skills:


* Proven experience managing IT teams, particularly in Windows support.


* Strong organizational, decision-making, and conflict-resolution skills.


* Ability to prioritize and manage multiple projects simultaneously.


* Exceptional communication and interpersonal abilities.

 

Education and Certifications
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