Client Scheduling Coordinator

JOB DESCRIPTION

The Scheduling Client Coordinator is responsible for managing an assigned territory and efficiently scheduling home inspection requests for risk consultants.

This role requires a proactive approach to meet scheduling goals and metrics while ensuring a seamless experience for clients.

The ideal candidate will possess strong organizational skills, professionalism, and the ability to multitask effectively in a fast-paced environment.

QUALIFICATIONS

Key Responsibilities:


* Manage and oversee scheduling for home inspections within an assigned territory, ensuring that all requests are handled promptly and efficiently.


* Schedule risk consultants to meet established goals and metrics, focusing on aged inspections, new business, course of construction, and other projects.


* Maintain a booking schedule that is at least two weeks in advance to optimize resource allocation and client satisfaction.


* Interact with clients via phone to coordinate inspection scheduling, demonstrating exceptional professionalism and social skills.


* Navigate multiple systems and geographical mapping tools to find availability and ensure a smooth scheduling process.


* Collaborate with other coordinators to provide assistance and back-up, fostering a supportive team environment.


* Collaborate with internal business partners and agents to align on scheduling strategies and address any client-specific needs or concerns.


* Take feedback and guidance from leadership to continuously improve workflows and processes.


* Monitor and report on scheduling metrics and performance, identifying areas for improvement.

Qualifications:


* Proven experience in a scheduling, project management, or client coordination role.


* Strong organizational skills with the ability to manage multiple tasks and priorities effectively.


* Excellent communication and interpersonal skills, with a focus on client interaction and relationship building.


* Proficiency in using scheduling software and geographical mapping tools.


* Ability to work collaboratively in a team environment and support colleagues as needed.


* Strong problem-solving skills and responsiveness to client needs.

Key Competencies:


* Professionalism and a client-focused mindset.


* Strong multitasking abilities and attention to detail.


* Adaptability and willingness to learn new systems and processes.


* Ability to work under pressure and meet deadlines.

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operation...