Services Operation Excellence Intern

Intern - Services Operations (Digital Support & Technical Literacy)
Department: Services Operations
Location: Jakarta
Employment Type: Internship
1.

Position Summary
The Services Operations Intern will support the team in managing digital service platforms and developing technical documentation.

This role focuses on improving operational efficiency, standardizing processes, and strengthening product literacy through the creation and refinement of manuals and other technical content.
2.

Key ResponsibilitiesA.

Digital Support


* Assist in managing digital service platforms such as service portals, ticketing tools, and knowledge bases.


* Perform data input, updates, and validation within service management systems.


* Conduct basic monitoring of system performance (service status, simple error logs).


* Prepare operational reports related to digital support activities.


* Escalate technical issues to the appropriate teams following established procedures.

B.

Technical Literacy & Documentation


* Support the creation, editing, and standardization of product manuals, SOPs, work instructions, and other technical documents.


* Translate technical information from engineering or product teams into user-friendly documentation.


* Develop simple technical education materials such as quick guides, FAQs, and troubleshooting sheets.


* Collect user feedback to improve documentation quality.


* Ensure consistency in documentation formatting, structure, and branding.

C.

Operational Support


* Assist with administrative tasks such as progress tracking, digital filing, and weekly/monthly reporting.


* Coordinate with engineering, product, customer service, and other internal teams.


* Support other operational tasks as needed within Services Operations.

A.

Education


* Active student (max.

8th semester, D3/D4/S1( in Engineering, Information Systems, Management, or a related field.


* Strong interest in digital services, technical documentation, and service operations.

B.

Skills & Competencies


* Strong technical writing skills (clear, structured, and detail-oriented).


* Ability to quickly learn and understand technical concepts.


* Proficient in Microsoft Office (Word, PowerPoint, Excel).


* High attention to detail and analytical thinking.


* Good communication and collaboration skills.


* Familiarity with collaboration tools (Teams, SharePoint, etc.) is a plus.

Learning Opportunities
The intern will gain hands-on experience in:


* Managing and operating digital service tools.


* Developing technical documentation and implementing standardization practices.


* Understanding service operations in a corporate environment.


* Cross-functional collaboration with engineering, product, and service teams.


* Applying best practices in service management and digital operations.

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