Director Account Management

Healthcare's helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model.

We connect doctors with patients who need their care.

As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high.

This means you'll have plenty of opportunities to grow and develop in your career.

Keeping healthcare healthy can be as fun as it is rewarding

Responsible for driving growth and retention on assigned enterprise accounts.

This includes developing C & V-level client relationships, growing internal senior leader business partnerships, renewing contracts, identifying upsell opportunities, driving client strategy and bringing market insights to CHG.

The director will be responsible for coaching and developing a team of account management professionals whose role is to successfully serve CHG clients.

Additionally, the director will serve on the Account Management senior leadership team, contributing towards the success of the Account Management broader team.

The leadership efforts of this role will result in a world-class customer experience, customer loyalty and long-term account growth.

Responsibilities:


* Lead efforts to achieve team and individual account goals, such as gross margin, net promoter score, and upleveled executive relationships.


* Develop strategic/consultative partnerships at clients' executive level.


* Provide an executive presence on site visits and internal/external quarterly business reviews.


* Build and manage relationships with internal partners, which lead to increased collaboration and growth on enterprise accounts.


* Manage the development and delivery of sales target/budget plans.


* Provide consultation to maximize team performance to consistently achieve financial goals.


* Guide team on developing and executing successful client strategies via Client Development Plans


* Develop expertise in all CHG's value added service offering; pitch to select clients to maximize CHG value.


* Bring market / industry trends into CHG and use to influence innovation and new ways to serve our customers.


* Represent the organization in a variety of professional settings (ex., industry conferences, internal education campaigns, etc.) to promote the value of the company brand.


* Serve on the senior Account Management leadership team to maximize success of the broader team.


* Develop and execute strategic objectives that will affect the broader Account Management and Enterprise Client Solutions teams.


* Live the CHG Core Values.


* Be a leading example of the Account Management team vision, motivating and inspiring others to perform at highest levels.


* Be an advocate for CHG's technology offerings, consulting with customers to find ways to add long-term value and ensure their feedback is brought back to CHG product and marketing teams.


* Guide the professional deve...