Consumer Services Representative with Spanish and Portuguese

Consumer Services Representative with Spanish and Portuguese

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

As a Consumer Services Representative you will be responsible for delivering best‑in‑class consumer experiences by handling all consumer interactions across multiple channels and languages.

Operating as the front line of Kimberly-Clark’s consumer engagement, this role ensures high-quality responses, accurate issue resolution, adherence to regulatory requirements, and timely escalation of critical matters.

The role also supports the broader Consumer Services team by sharing insights that help drive continuous improvement.

In this role you will:


* Respond to consumer contacts across all channels, including phone, email, letters, and social media.


* Identify the nature of each interaction and provide efficient, accurate, and empathetic responses.


* Promote consumer satisfaction by representing Kimberly-Clark products and services professionally.


* Escalate serious or sensitive consumer complaints immediately, following established processes.


* Capture and share consumer insights with the Consumer Services Team Leader and Management.


* Ensure compliance with all department processes, GDPR, and regulatory standards.


* Compose and translate written communication as needed across supported languages.


* Maintain a consumer‑centric mindset by continually improving engagement and interaction quality.

Required Qualifications:


* Excellent interpersonal, written, and verbal communication skills with professional and calm communication style, adaptable to diverse situations and consumers.


* Strong ability to prioritize issues and manage multiple tasks simultaneously.


* High attention to detail and accuracy.


* Fluent English, Spanish and Portuguese.

Preferred Qualifications:


* Experience with Salesforce, MS Excel skills,

Please note that this position is offered on a fixed-term basis.

Led by Purpose.

Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to provid...