Lead Infrastructure Engineer

We have an exciting and rewarding opportunity for you to take your infrastructure engineering career to the next level.

As a Lead Infrastructure Engineer at JPMorganChase within the Network Planning team in Network Services Infrastructure Platform, you apply deep knowledge of telecommunications technical processes within the infrastructure engineering discipline.

Job responsibilities


* Manage North America service delivery for all connectivity projects involving retail, ensuring solutions are implemented on time, within budget and to defined quality standards


* Partner with internal stakeholders and technology teams to capture and translate business connectivity requirements into executable network solutions


* Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle - from design to acceptance testing and handover to operations.


* Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.


* Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.


* Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.


* Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.


* Applies technical expertise and problem-solving methodologies to projects of moderate scope


* Drives a workstream or project consisting of one or more infrastructure engineering technologies


* Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity


* Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

Required qualifications, capabilities, and skills


* Minimum of 10 years of experience with proven project or service delivery management background within a global financial or regulated enterprise environment.


* Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments


* Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)


* Drives to continue to develop technical and cross-functional knowledge outside of the product


* Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Preferred qualifications, capabilities, and skills


* Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.


* Familiarity with cloud connectivity and hybrid architectures.


* Data analytical s...