Omnichannel Solutions Product Delivery associate - Payments - Senior Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities



* Provide production-level support for payment applications, including troubleshooting, defect validation, and root cause analysis


* Resolve escalated technical issues by debugging, verifying enterprise network connectivity, and setting up traces..


* Ensure product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.


* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Required qualifications, capabilities, and skills



* 5+ years' experience in the payments industry or a related technology field is required.


* 3+ years in an engineering or related technical role with integrated solutions required.


* Strong ability to analyze issues and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).


* Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring.


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes

Preferred qualifications, capabilities, and skills



* Developed knowledge of the product development life cycle


* Hands-on experience in enterprise-level network configuration and diagnostics strongly preferred.


* Bachelor's degree in computer science or a related technical field is preferred.


* Experience executing operational management and change readiness activities.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking...