Customer Service Supervisor

Howmet Aerospace Inc.

(NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries.

Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels.

With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world.

To learn more about the way Howmet Aerospace Inc.

is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report .

Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .
Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer.

We are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.comQualifications


* High school diploma or GED required


* Bachelor's degree in relevant field from an accredited institution preferred


* Minimum three (3) years of customer interaction or marketing experience


* Experience supervising a team of Customer Service Representatives, preferred


* Customer Service experience in a Manufacturing or Distribution environment, preferred


* Ability to interface with both internal and external customers in a professional manner


* Must possess very strong communication skills (oral, written, etc.)


* Employees must be legally authorized to work in the United States.

Verification of employment eligibility will be required at the time of hire.

Visa sponsorship is not available for this position.

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S.

person status.

ITAR defines U.S.

person as an U.S.

Citizen, U.S.

Permanent Resident (i.e.

'Green Card Holder'), Political Asylee, or Refugee.Job Summary Supervise the operation of the customer service department.

Responsibilities


* Provides oversight and direction to a team of Customer Service Representatives (CSRs)


* Works closely with General Manager to set goals for customer service department performance to support the Company strategy


* Supports and leads necessary departmental change to respond flexibly and positively to changing customer requirements


* Continuously evaluates and improves department processes to increase accuracy, reduce labor and improve response times to internal and external customers


* M...