Field Service Technician

Field Service Technician

Location: Houston, Texas
Travel: Up to 35% (approximately 65% office/shop-based)

About Bray International

Founded in 1986 Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries.

As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service.

Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision.

Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity.

Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places people—our employees, customers, and partners—at the heart of everything we do.

We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

 

If you are a technically skilled professional with a strong customer-focused mindset, this opportunity at Bray International may be the perfect fit for you.

As a Field Service Technician, you will play a critical role in supporting our sales team, distributors, and end-users by providing expert technical assistance, processing RMA returns, and handling field service requests related to our valve, actuator, and control products.

Working closely with our Warranty Division, you will directly impact customer satisfaction and help strengthen long-term relationships with our clients.

This position offers hands-on technical work primarily in our Houston facility, with occasional travel opportunities across the United States based on experience and expertise.

 

Key Responsibilities


* Provide technical support to internal and external customers regarding Bray valves, actuators, and control products


* Perform field evaluations, troubleshooting, installation support, and warranty-related repairs as needed


* Diagnose, repair, and test valves, actuators, and control systems


* Process product returns and evaluate defective components


* Utilize ERP systems to receive, stage, and transfer products between departments


* Support warranty claims and collaborate with internal teams to ensure timely resolution


* Operate a forklift and maintain a safe work environment


* admin reporting, expense reports with use of credit card. 

 

Qualifications & Experience


* High School Diploma or equivalent required


* 5–10 years of experience in valve actuation or a related flow control industry


* Prior hands-on field experience with valves, actuation, and controls required


* Experience working in...