Customer Service Representative

As a premier global food provider, the OSI Group partners with the world's leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

The salary range posted represents the low and high end of OSI's salary range for this position.

Salaries will vary based on various factors, including but not limited to, location, education, skills, experience and performance.

Base salary is one component of OSI's overall total rewards package.

Other components may include bonuses, special pay programs, comprehensive time off, 401k with match and a full suite of benefit offerings for you and your family.

Position Summary:

The Customer Service Representative role is responsible for the receipt and execution of customer orders throughout the order to cash process.

In this role you will lead communication to internal / external partners and build and maintain key business relationships.

You will ensure the accounts you manage operate within the outlined company order management guidelines and help troubleshoot and address any service issues that may occur.

Principal Duties & Responsibilities:

• Job is an individual contributor.

• Job is an individual contributor and has no direct reports.

• Manage the customer order process from order entry to order delivery

• Cultivate strong relationships and serve as the main point of contact for our customers.

Communicate any order related challenges or updates directly to Internal and external Partners.

Proactively identify and review potential product shortages and partner with internal partners to address potential issues before they occur

• Enforce order management guidelines and take the lead on managing the exception approval process for late order and under minimum requests

• Learn and navigate multiple customer portals

• Provide internal / external partner feedback in meetings to solve problems and make decisions, coordinate multiple department functions, and implement outside the box ideas to service our customers

• Coordinate and lead key internal discussion and resolution through conference calls, on-site meetings, and video meeting sessions.

• Maintains ongoing, positive relationships with internal / external partners and respond to customer inquiries via telephone, fax, and e-mail within established time guidelines and in a professional and courteous manner.

• Work in a team environment and provide support to your peers

• Meet monthly with your sales team to stay informed on upcoming promotional activity or upcoming account changes.

Ensure any change is proactively communicated to key parties in the organiza...