Manager of Training (Remote - MA)

Essential Duties and Responsibilities:

- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.

- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.

- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.

- Complete hiring and performance management processes to support a high performing training team.

- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.

- Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.

- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.

- Review, evaluate, and modify existing and proposed programs.

- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.

- Maintain a library of training aids.

- Support content creation and LMS administration

- Oversee new hire training content and education

- Collaborate with Operations and Commonwealth stakeholder groups to ensure training content and methodology meets learner needs

- Monitor the activities, schedules, productivity, quality, and work product results of the assigned team

- Disseminate policy, protocol change, and ensure implementation

- Responsible for managing aspects of contract expectations which include required reporting and effective delivery of service level expectations.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum of one (1) to three (3) years of experience in state health sector

- Minimum of 3-5 years' leadership experience

- Minimum of 5 years' professional training experience

- Proficient in Microsoft Office Suite
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
- Must reside in the Commonwealth of Massachusetts
- Willing to travel up to 10% of the time

Preferred Requirements

- Masters degree preferred

- Experience with Learnin...