Customer Service Rep I

Ready to Deliver Outstanding Customer Support?
Be the Voice That Makes a Difference!

Join Us as Customer Service Representative - Onsite Role | Jacksonville, FL

What's in it for you?
Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors.
Ensure Accuracy: Document details across multiple systems according to procedures.
Create Impact: Deliver exceptional service that restores communities every day.

At Crawford, every claim represents a person and a community we help rebuild.

As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience.

This is your chance to be part of the One Crawford family-where your work truly matters.

✨ Ready to make an impact through service and support? Apply today and help us restore lives!


* High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.


* Demonstrated experience in customer service, administrative/clerical skills.


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Ability to work independently, with minimal supervision


* Strong work ethic

#LI-EC1Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.


* Reviews dashboard for outstanding assignments.


* Contacts contractors for file status (site inspection, estimate upload, etc.).


* Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.


* Completes customer service satisfaction surveys as required.


* Assists external clients with customer service inquiries.


* Participates in special projects or performs duties in other areas as requested.


* Upholds the Crawford Code of Business Conduct and Ethics at all times.