Head of Service Delivery Enablement

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.

This role ensures operational stability, performance improvement, and proactive risk management across the organization.

Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments

Essential Duties & Responsibilities



* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.

Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities


* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.

Escalate material risks and ensure timely intervention strategies are in place


* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.

Build organisational capability in structured problem-solving and continuous improvement


* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews


* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts


* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans


* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.

Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.

Key Contacts & Relationships:

Internal

• Operational Leadership

• Commercial Team

• Technology

• Central Services

External

• DWP stakeholders

• Capita stakeholders

Qualifications & Experience


* Senior-level leadership experience in service delivery, operations or delivery enablement


* Proven ability to stabilise at-risk or failing operational functions


* Strong stake...