IT Infrastructure Technician

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: IT Infrastructure Technician

The TechOps team supports Elanco manufacturing and Research & Development (R&D) sites across the North American region.

This role—IT Infrastructure Technician—is based at the Clinton, IN Manufacturing facility and provides hands-on IT support for site infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

The scope includes—but is not limited to—supporting internal stakeholders, end-user computing, collaboration and video conferencing solutions, telephony, site network and connectivity, hosting and security components, physical cabling, server room standards, printing, equipment lifecycle management, and other dedicated office, manufacturing, and laboratory IT infrastructure and solutions.

Your Responsibilities


* Ensure continuity and reliability of critical IT processes, hardware, and software components to support uninterrupted business operations.


* Provide standard and non-standard technical support to end-users.


* Troubleshoot and resolve IT-related issues effectively and efficiently, including break/fix, install, move, add, and change (IMAC) support for PCs, laptops, iDevices, printers, Windows 11, Microsoft Office, O365, MS Teams video conferencing systems, and telephony.


* Ensure last-mile support for active IT network equipment, network components (including cabling and connectivity), and other office and manufacturing site IT infrastructure components.


* Ensure operational support of specific office, manufacturing, and R&D IT systems.


* Serve as a secondary point of contact for local site leadership and employees, and as a key liaison to regional and global Elanco IT teams and service providers (acting as a substitute for the primary IT Site Champion when needed).


* Manage and maintain local assets and configuration items in ServiceNow.


* Execute local IT infrastructure projects.


* Support the IT procurement process and ensure appropriate stock levels of IT equipment.


* Use incident, request, and change management IT processes (ServiceNow)...