Customer Experience & Marketing Director

Applications due by February 6, 2026

Goodwill of Colorado

    Job Description

 

Pay: $123,000-$132,000

Work Schedule:  Monday - Friday 8am - 5pm; Hybrid work schedule 3 days in office/2 days remote

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

JOB SUMMARY:

The Director II, Customer Experience and Marketing, will play a critical role in driving our customers and donor experiences.

This position requires a creative leader who will obsess over consumer and donor insights.

They must understand shopping and donor behaviors and enhance/elevate our customer’s experience across all divisions (Retail, Workforce Development/Community Programs, Development, and Business Services).

This role requires a strong understanding of not only the retail landscape but also our goods and financial donors and our programs.

The Director must have a strong understanding of consumer trends and brand positioning as well as the ability to collaborate cross-functionally and lead a team of retail and donor experience, loyalty programs, public relations, communications, social media, influencer, content strategy and brand marketing.

This leader will have oversight of the entire marketing funnel, immersing themselves in the business and constantly looking for opportunities to evolve and improve upon the way we bring our mission to life.  

The ideal incumbent will have a deep understanding of customer experience and marketing principles and a proven track record in developing and executing comprehensive successful strategies that drive customer acquisition, engagement, retention, and advocacy.

As the Director, you will be responsible for ensuring a seamless and delightful customer experience from awareness to post-engagement engagement.

The Director’s primary focus will be to develop and execute comprehensive strategies that drive awareness, consideration, decision, action, and loyalty, enhance brand identity and resonance, deepen community engagement, elevate market position, and foster innovation.

The Director will guide their team to serve as consultants and strategists for all lines of business and Program and will serve as the customer experience and marketing strategist for the organization.

Your team will be responsible for understanding both the art and science of CX (Customer Experience) and marketing, obsessing about data, the business, consumer insights, and creative storytelling. 

ESSENTIAL FUNCTIONS:

Strategic Leadership:


* Develop and execute comprehensive strategies that ...