Coordinator, Patient Access SE

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Dental

All Locations:
1601 Washington Street

Position Summary:
Primarily performs all registration and scheduling related activities in the Dental department.

This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information.

In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request.

The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location.

A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.

Job Specific Functions:


* Appropriately schedules, cancels, and or reschedules appointments for Dental Department


* Appropriately creates telephone and refill encounters and routes to the appropriate pools


* Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service                                                                      


* Knowledge of “red flag”/urgent symptoms                                                 


* Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs           


* Follows the check in/registration guidelines


* Follows check out guidelines


* Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol


* Monitors waiting roo...