Associate - Road Freight

Title: Associate - Road Freight

Location: GSC BOG

Delivering top-quality service within the Road Freight (RFR) Service line, supporting our DGFF regions and countries.

The role will involve training to efficiently carry out various activities, including order entry manual, managing proof of delivery, loading/unloading, import order management, handling and managing export order management.

Key Responsibilities:


* To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.


* Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.


* Deliver a high level of service quality through timely and accurate completion of services.


* Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.


* Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.


* Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Skills / Requirements:


* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.


* Excellent verbal and written communication skills & business skills in English (B2+) and Spanish.


* Excellent typing skills.


* Good level of MS Excel and other MS Office tools.


* Customer service and communication skills.


* Teamwork and autonomy

Relevant information:


* Type of Contract: Indefinite - Directly with DHL Colombia.