Systems Engineer

Responsibilities & Duties:


* Build, configure, and maintain local development and testing environments


* Support internal teams with deployment requests, configuration, and troubleshooting


* Manage application installs and upgrades for both hosted and on-prem customers


* Deploy dev pushes and hotfixes for validation and customer support


* Assist with database migrations, scripting, and standards enforcement (SQL Server)


* Maintain and improve automation around installs, configuration, and environment readiness


* Provide technical support to internal departments and customer technical staff


* Document deployment processes, environment configurations, and troubleshooting playbooks


* Identify and implement automation and AI-assisted solutions to reduce manual effort in deployments, upgrades, diagnostics, and environment validation.


* Leverage AI-driven tools or techniques to accelerate troubleshooting, log analysis, deployment verification, and process optimization.


* Continuously assess existing DevOps and support workflows to eliminate manual steps and improve speed, consistency, and reliability.


* Act as a technical innovator, bringing a “how can this be automated?” mindset to every recurring operational task.


* Enhance upgrade throughput through automation, aiming to enable multiple upgrades per week while maintaining quality, rollback safety, and customer confidence.


* Support Professional Services deployments, including data migrations for POCs and new customer implementations, aligned with Statements of Work (SOWs).


* Partner with R&D on release readiness, including environment preparation, database changes, and deployment validation.


* Serve as liaison for NLETS-related environments and access, coordinating with external teams while ensuring scope alignment and proper cross-charging when work extends beyond DevOps responsibilities.

Requirements:


* Must reside in the United States


* Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or relevant experience


* 3+ years in a DevOps, systems administration, or infrastructure support role


* Strong knowledge of Windows Server, IIS, and PowerShell scripting


* Experience with SQL Server, scripting, and performance basics


* Experience in cloud platforms (Azure, Nlets, AWS) and cloud architecture


* Familiarity with Azure DevOps, pipelines, and version control systems (Git)


* Experience deploying .NET applications and managing configuration files


* Understanding of software packaging and deployment techniques (e.g., MSI, ClickOnce)


* Demonstrated experience improving deployment or operational processes through automation or AI-assisted tooling


* Must be able to pass a full background check