Maison Host

Hermès is an independent house founded in 1837.

It has always nurtured a family spirit while keeping an open mind.

The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects.

Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process.

Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you.

So, saddle up and join the Hermès Adventure!

We are now looking for a Maison Host/Hostess in our Melbourne Boutique.

What will your mission be?

This role will be the Client Service Ambassador of the boutique, ensuring the correct services compliment the Client experience of all clients.

Being a role model for embodying the service values of the house whilst extending exceptional hospitality.

This role will manage and support all private client appointments in the boutique whilst ensuring all client services tools are well managed.

Customer Service and Sales Support


* Oversee the Sales Floor with Floor Managers to embody the Client Service of the Maison and be an ambassador for the flagship for client experience and hospitality.


* Queue management, appointment management, and accepting walk-in clients


* Greet clients when they enter the store and give a positive first impression.


* Guide clients through the boutique on store tours providing architectural and relevant information


* Direct and guide clients through the boutique to their desired destination


* Engage with customers on the floor and introduce to the relevant team member; direct clients to the appropriate area for their appointment


* Oversee floor operations so all clients are attended to


* Extend service gesture including but not limited to client requests such as repairs, online pickup, belt hole punching and client resolutions for service issues.


* Support the waiting system of the boutique with the Store Operations Manager


* Ensure the store is always clean and perfectly presented, work closely with the cleaning team and visual merchandising


* Liaise with and manage store security team


* Manage any external disturbances of the boutique with Team Leaders and Floor Managers


* Support in store animations and clientelling activities

Private Client Area Management


* With the Store Operations Manager, review and manage the booking of the private client areas in the boutique.


* With the Service Liaison and Sales Associate, prepare and organise the private client areas ahead of any appointments


* Keep accurate records of client appointments and update changes accordingly


* Ensure all the dry bars and wet bars in the boutique are well stocked and replenished for client appointments by Service Liason


* Provide support to the Client appointment by offering sale...