System Analyst

Description & Requirements

Maximus is currently seeking a System Analyst.

The Systems Analyst is responsible for supporting complex application development, systems integration, and operational initiatives across enterprise environments.

This role is responsible for working with business stakeholders, technical teams, and project leadership to ensure that business requirements are accurately captured, translated, and implemented within system and process solutions.

The incumbent applies industry-standard process-modeling practices, data-analysis techniques, and modern digital tools-including BPMN, SaaS integration frameworks, and AI-enabled platforms-to support system development, customer-experience enhancements, and continuous improvement efforts.

This position is remote.

Essential Duties and Responsibilities:

- Provide technical assistance in troubleshooting and resolving website issues for internal and external customers.

- Conduct QA testing, follow-up to resolve issues, and load finished material into content management system.

- Maintain general knowledge of industry practices, techniques, and standards.
- Apply general knowledge and skills to complete a wide range of tasks.

Job-Specific Essential Duties and Responsibilities:
- Develop and manage Software Requirements Specification (SRS) documents by eliciting requirements and evaluating technical feasibility of design enhancements, create user stories or use cases, assist in writing test cases, and provide support for system stakeholders.
- Assist production support activities such as monitoring jobs, assessment and analysis on failures, resolution of critical technical issues, coaching to team, reporting, etc.
- Collaborate, or lead collaboration, with business stakeholders to identify and document system level requirements.
- Define functional and non-functional requirements, user stories, use cases, and acceptance criteria.
- Analyze and manage business and systems process flows.
- Perform production support activities such as monitor system processes, evaluate the outcome of system processes, work through system exceptions, and create processes to monitor and report on the overall system health.
- Implement and validate solutions for data requirements by executing advanced SQL scripts.
- Assist with implementations of AWS cloud migration projects.
- Lead and train Electronic Data Interchange (EDI) - MOVEit activities and documentation.
- Track test plan development and implementation activity of project applications for QA/QC compliance and User

- Acceptance Testing (UAT) using test management tools.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Master's degree in Computer Science, Information Systems, or an Engineering discipline plus one year of experience in systems analysis, requirements elicita...