Senior Order Management & Logistic Specialist - Cluster Responsibilities with Spanish/Italian

Senior Order Management & Logistic Specialist - Cluster Responsibilities with Spanish/Italian

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

In this role, you will leverage your expertise in Order to Delivery processes across multiple markets, ensuring operational excellence and customer satisfaction.

You’ll manage end-to-end order planning for CMI/VMI customers, lead small continuous improvement projects, and collaborate with diverse stakeholders across EMEA.

This position offers exposure to FMCG and B2B environments, advanced tools (SAP, Salesforce, Qualtrics), and a dynamic international setting.

It starts with YOU.

In this role you will:


* Manage complete order planning and execution for assigned CMI/VMI customers, ensuring alignment with forecasts and maximizing supply/service levels.


* Utilize SAP, Salesforce, Qualtrics, and other tools to manage and document customer interactions and feedback.


* Identify process gaps in Order to Delivery workflows and propose optimized solutions; lead small continuous improvement initiatives.


* Handle logistics claims and disputes, including credit/debit notes and returns, through Dispute Case Management tools.


* Collaborate daily with cross-functional teams (Sales, Deployment, Marketing, Logistics, Demand Planning, etc.) across multiple countries.


* Participate in stakeholder meetings and teleconferences, proactively addressing customer requirements and resolving challenges.


* Drive NSV growth through cross-selling opportunities while maintaining high service standards.

Required Qualifications:


* 5+ years of customer-facing experience in Order Management, Customer Service (FMCG/B2B), Order to Cash, or Supply Chain roles.


* Strong proficiency in MS Office (Excel, Power BI) and experience with SAP & SNC, Salesforce, Qualtrics.


* Excellent time management, prioritization skills, and ability to work independently under pressure.


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