Service Designer

Join Schneider Electric Design team!

What will be your role ?

We are fast growing and we want to do so healthily.
Our mission is to strengthen user-centered design at scale and ensure research plays a core role in shaping meaningful Schneider Electric experiences, by enabling teams to practice and communicate decisions informed by research, data, and field insights to solve the right problems and deliver impact.

You will be part of the Design team and report to the Service Design Director.
We are looking for a Service Designer to contribute to the design and improvement of end-to-end services within Schneider Electric.

You work on complex services related to energy production, distribution and consumption, in a highly regulated, industrial and safety-critical environment.
You collaborate closely with product, UX, IT, operations and business teams to deliver user-centered, feasible and sustainable service solutions.

You will be responsible for :

Service Design & Delivery


* Design end-to-end services across digital and physical touchpoints


* Create and maintain service design deliverables (journey maps, service blueprints, ecosystems, personas)


* Translate user needs, business objectives and operational constraints into service concepts


* Contribute to discovery, ideation, prototyping and validation phases


* Ensure consistency and quality of service experiences across channels

User Research & Insights


* Plan and conduct qualitative and quantitative user research (interviews, field studies, workshops)


* Synthesize research findings into actionable insights and design principles


* Work with research, data and analytics teams to inform design decisions


* Ensure user needs are balanced with regulatory, technical and operational constraints

Collaboration in a Complex Environment


* Work closely with cross-functional teams (Product, IT, Digital, Operations, Industrial, Legal, Compliance)


* Participate in co-creation workshops with internal and external stakeholders


* Contribute to alignment between customer experience, operational efficiency and safety requirements


* Support change management and adoption of new services

Continuous Improvement & Impact


* Support the measurement of service performance (NPS, CSAT, CES, adoption)


* Contribute to continuous improvement of services and journeys


* Document and share best practices, patterns and learnings

This job has been tailored for you if you :


* 8+ years of experience in Service Design


* Experience working in energy, utilities, industrial, infrastructure or regulated environments is a strong plus


* Solid mastery of service design methods and tools


* Ability to navigate complexity and work with multiple stakeholders


* Strong collaboration, facilitation and communication skills


* User-centered mindset combined with pragmatic problem-solving


* Comfortable working in structured, large-s...