Product Delivery Manager, Adobe and Customer Journey Analytics

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA), you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners


* Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes


* Manage AA-to-CJA migrations, including mapping, validation, and user support.

Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools


* Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA.

Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments


* Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms


* Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization.

Promote ongoing learning through continuing education and office hours


* Mentor new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements


* Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision making

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to exec...