Sales Operations & Account Specialist

Sales Operations & Account Specialist

This role will be with Munson Lakes Nutrition (MLN), a joint venture with Land O' Lakes (LOL).

As such, the role will be an employee of MLN and not LOL.

This is an on-site role in Howard Lake, MN and will be in-office 5 days/week.

The Sales Operations & Account Specialist supports the sales team by managing operational processes while actively engaging in direct customer sales.

This role ensures efficient order management, accurate pricing, and seamless coordination between sales, operations, and customers.

It combines operational excellence with account management responsibilities to drive customer satisfaction and business growth.

Sales Operations & Process Management:


* Lead and manage feed order processing, ensuring accuracy, timeliness, and alignment with operational schedules.


* Develop and implement standardized procedures for order tracking, communication, and issue resolution.


* Monitor and analyze order trends to identify process improvements and efficiency gains.

Sales Responsibilities:


* Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.


* Actively sell products and services to assigned accounts, ensuring alignment with company goals.


* Collaborate with the Sales Manager to execute sales strategies and achieve targets.

Pricing Strategy & Bid Management:


* Oversee pricing models and formulation bid preparation in collaboration with the Sales Manager.


* Maintain and update pricing sheets, bid tracking systems, and nutrition tools to ensure competitive and accurate proposals.

Customer Experience & Issue Resolution:


* Act as a primary liaison for customer inquiries, ensuring timely and professional responses.


* Manage complaint documentation and resolution processes in alignment with quality assurance standards.

Quality Assurance & Compliance:


* Partner with the Quality Manager to maintain QA records, testing logs, and corrective action reports.


* Ensure compliance with company standards and regulatory requirements in all sales operations activities.

Sales Team Enablement:


* Prepare internal reports, dashboards, and performance metrics to support data-driven decision-making.


* Coordinate sales meetings, customer visits, and events to enhance team effectiveness.


* Maintain accurate customer databases and communication logs.

Required Experience/Knowledge/Skills:

Qualifications


* Bachelor's degree in Animal Science, Agriculture, Business, or related field.


* 3+ years of experience in sales operations, account management, or related roles.


* Proven ability to sell and manage customer relationships effectively.


* Strong organizational and analytical skills.


* Proficiency in Microsoft Office and CRM systems.


* Ability to manage multiple priorities and drive process improvements.

Personal Attributes


* Strategic thinker wit...