Director of Crisis Services

Director of Crisis ServicesLead and Expand Life-Saving Crisis Intervention ProgramsLocation: West Reading, PA
Salary: $75,000 /year
Schedule: Full-Time | Monday - Friday, 8:30am - 5pm (based on business needs)
Program: Crisis Intervention ServicesAbout the Role:Are you a seasoned behavioral health leader passionate about crisis intervention? As Director of Crisis Services, you'll oversee multiple crisis programs throughout Berks County, leading a team of Clinical Coordinators while building vital community partnerships.

This is your opportunity to shape the future of crisis services and make a profound impact on individuals during their most vulnerable moments.What You'll Do:Leadership & Program Management:


* Oversee the strategic direction and daily operations of multiple crisis intervention programs


* Supervise and mentor Clinical Coordinators, providing individual and group supervision


* Implement SAMHSA best practices and evidence-based crisis intervention models


* Ensure all services meet licensing standards, contractual requirements, and agency policies


* Develop and execute annual program plans with measurable outcomes


* Maintain 24-hour availability for emergency consultation and program support

Community Partnership & Marketing:


* Build and strengthen relationships with county agencies, police departments, hospitals, emergency services, and behavioral health providers


* Present crisis intervention services to community stakeholders and potential referral sources


* Develop and execute marketing strategies to increase awareness of crisis services


* Attend community events and conferences to promote program visibility


* Actively participate in expanding crisis services throughout Berks County


* Represent the agency at interagency meetings and community events


* Identify and pursue opportunities for service expansion through RFPs and partnerships

Staff Development & Training:


* Create comprehensive training programs and professional development opportunities


* Orient and mentor new Clinical Coordinators on policies, procedures, and best practices


* Conduct annual performance evaluations and 90-day probationary reviews


* Ensure staff maintain appropriate qualifications and compliance with all requirements


* Foster a culture of recovery principles and cultural competency

Quality Assurance & Compliance:


* Collect and analyze outcome data to assess program efficacy


* Oversee performance improvement activities and quality indicators


* Prepare monthly, quarterly, and annual reports for stakeholders


* Review client complaints and grievances before submission


* Manage incident reporting through the agency's incident management system


* Ensure timely, accurate documentation across all programs

Financial & Operational Oversight:


* Manage program budgets and ensure operations stay within budgeted parameters


* Collabor...