Call Center Patient Scheduling

Join Vancouver Clinic as a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment.

Location: The Vancouver Innovation Center (18110 SE 34th Street - Vancouver, WA 98683)

Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends!

Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan!

In this role you will:


* Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic


* Reschedule appointments required by clinician schedule changes ("bump list") and schedule appointments for future opened ("wait list").


* Perform initial phone call triage per protocols.


* Verify demographic information and update changes accurately


* Gather all pertinent patient information prior to scheduled appointment


* Provide appropriate directions when needed

Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care.

We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

Requirements:


* High school diploma or equivalent.


* Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.


* Experience with multi-line phone system preferred.


* Excellent verbal and written communication skills.


* Ability to handle pressure situations while maintaining tact and diplomacy.


* Ability to work independently yet operate as an integral part of a team.


* Working knowledge of computers and basic software programs.

Additional details: Patient Service Specialisthas the potential for off-site work after successful completion of training and meeting the requirements for working off-site.

This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

Vancouver Clinic provides care across a wide range of medical decisions.

This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment.

The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic.

Pay Range:
$18.24 - $25.54

The above information is intended to indicate the general nature and level of work required in this position.

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