IT Operations Specialist

General Role

Responsible for the administration of business systems, tools and IT operational needs of the business.

Maintain and optimise local company networks and servers.

Be responsible for device and password management.

Oversee data backup and system security operations (e.g.

user authorisation, firewalls) Manage installations, upgrades and configurations of hardware and software.

Major Responsibilities:


* Ensure that the underlining network infrastructure and its associated technologies operate efficiently, perform within agreed targets and deliver a secure platform for the daily operations.


* Ensure strong alignment with the Global and Regional It projects and tools.


* Provide guidance and perspective on Innovation (process and equipment).


* Provide strong guidance and leadership in the support of the day-to-day IT Operations' activities (both infrastructure and applications inclusive), in handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays, outages and quickly resolve ongoing issues.


* Ensures mission critical software/services and systems are available and accessible to all users as required.


* Manage the data center, technology implementation, capacity planning/scaling, and operations for systems that are supporting multiple business systems and functions.

Provide proactive monitoring, alerting, and reporting processes and procedures to ensure optimal system performance.


* Manage a combination of internal team members and vendor services to effectively accomplish goals.


* Develop and implement processes and procedures and ensure they are followed consistently across the IT organization noting IT security guidelines and processes.


* Ensure compliance with hardware/software updates and lifecycle methodologies.


* Selects technology providers and serves as subject matter expert in negotiation contracts and agreements.

Maintains strong relationships with providers to ensure maximum service.

Proactively evaluates IT services to determine the right sourcing and cost model.


* Works with IT and Business Teams to identify technical/functional requirements for all initiatives.


* Responsible for Disaster Recovery Planning and testing.

Oversees an annual DRP test for all critical business systems.


* Management of appropriate IT budgets.


* Create, facilitate and administer face to face trainings and e-learning modules to wider office and retail teams.


* Ensure adherence to security, audit compliance and internal control rules.

Requirements & Capabilities:


* Degree in computer science, engineering or relevant field.


* 5+ yrs experience as an IT Operations Administrator or similar role with experience in enterprise level IT environments across Operations, Infrastructure and Cyber Security.


* 5+ years' experience in delivering service management in an enterprise environment, including str...