Quality Assurance Analyst

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.

This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.

We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities.

The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard 

About the Role
Drives quality and compliance by applying analytical insight to regulatory standards, stakeholder engagement, and process evaluation.

Serves as a bridge between operational teams and compliance leadership, ensuring that quality initiatives are both strategically aligned and effectively communicated.

Operates with greater autonomy and influence over policy development and stakeholder coordination.

Job Duties and Responsibilities


* Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices.

Provides informed guidance to team members, supports documentation efforts, and contributes to the development of compliance strategies.

Serves as the initial approver for regulatory-sensitive materials, such as phone scripting and training documents updates, prior to final review by Compliance.


* Supports the development of internal communications that clarify regulatory and registration requirements, helping operational teams understand how these standards apply to their work.

Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments.


* Supports stakeholder engagement by assisting in the coordination of meetings, preparing materials, and ensuring clear communication between internal teams and external partners.

Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment.

Focuses on building foundational relationships and supporting engagement activities led by senior team members.


* Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives.

Adapts communicati...