Ocean Import Agent

Job Title: Ocean Import Agent

Job Location: Indianapolis, IN
 

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.

Around 30,000 employees work to ensure we transport our customers of shipments by air or sea.

DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

This also includes special transport-related services.  Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 

Key Responsibilities:


* Arrange and confirm bookings with steamship carriers on behalf of customers.


* Create and validate transport orders to ensure timely pickup at origin.


* Monitor shipment milestones and proactively communicate status updates to customers.


* Prepare, review, and distribute all required import documents (e.g., bills of lading, commercial invoices, packing lists) to carriers, consignees, and other stakeholders.


* Ensure compliance with U.S.

Customs regulations, FMC guidelines, and DHL internal SOPs.


* File ISF (Importer Security Filing) and other regulatory documentation accurately and on time.


* Act as the primary point of contact for customers regarding shipment status, exceptions, and inquiries.


* Identify and resolve operational issues promptly to meet and exceed customer expectations.


* Maintain accurate customer profiles and ensure service level agreements (SLAs) are met.


* Audit vendor invoices and charges for accuracy prior to submission to accounting.


* Confirm payment responsibility based on agreed Incoterms and audit criteria.


* Ensure file-level profitability and proper cost/revenue allocation.


* Coordinate with warehouses, carriers, and dispatch teams for timely cargo movement.


* Maintain accurate data entry in DHL systems (e.g., CargoWise, SAP).



* Support continuous improvement initiatives and adhere to DHL’s Quality Management System.

 

ThermoNet & GxP Responsibilities (if applicable):


* Handle daily operations for DHL Ocean ThermoNet shipments in full compliance with GxP guidelines.


* Organize temperature-controlled pickups and deliveries (e.g., reefer bookings).


* Monitor and control cold chain processes, acting as escalation point for global monitoring teams.


* Interface with DHL’s Temperature Management Solutions Team and provide required documentation for LifeTrack SOP and PMR creation.


* Perform other tasks as assigned to support team and business objectives.

 

Education & Experience:


* High school diploma or equivalent required; Associate or Bachelor’s degree preferred.


* Minimum 2 years of experience in ocean freight forwarding or import operations.


* Experience with temperature-sensitive shipments and GxP compliance preferred.


* Proficiency in MS Office Suite and freight management systems (CargoWise experience a plus).


* Knowledge of Inco...