Learning Experience & Vendor Project Manager

Job Description

Key Responsibilities

Project & Program Management (Primary Focus) 

• Coordinate a high-volume portfolio across multiple academic and professional programs.

• Develop forecasting models, capacity plans, resource allocations, and program schedules.

• Use project management platforms (e.g., Workfront, Microsoft Teams) to track milestones, risks, and delivery.

• Establish KPIs, governance frameworks, dashboards, and structured risk mitigation plans.

• Lead weekly project check-ins; maintain action logs, deliverable trackers, and issue logs.

• Drive pipeline planning and cross-functional coordination across CPE, Schools, faculty, and external partners.

• Assess skill needs and help identify, recruit, or onboard on-demand resources (SMEs, reviewers, contractors).

Vendor Management (Primary Focus) 

• Serve as the day-to-day liaison for all course development vendors (Hurix, Kyron, WorldQuant, etc.).

• Support vendor sourcing, evaluation, negotiation, and onboarding processes.

• Prepare cost estimates and monitor adherence to project budgets.

• Track SLAs, milestones, quality metrics, and escalate performance risks proactively to the CBO.

• Maintain strong vendor relationships to ensure reliable, high-quality delivery.

Internal Coordination & Stakeholder Support

• Support consistent implementation of design and quality standards across all course builds.

• Assist with governance models, innovation pilots, and process improvements across the Schools and CPE.

Strategic Learning Consultation 

• Advise senior leaders on learning experience strategy aligned with school- and institute-level goals.

• Analyze learner journeys and engagement data to support continuous improvement.

• Contribute to standards development, governance workstreams, and innovation initiatives.

Instructional Design & Learning Experience Strategy 

• Guide vendors using instructional design best practices, agile learning methodologies, and UX/UI principles.

• Provide qualitative feedback on design documents, prototypes, scripts, and storyboards.

• Assist with the end-to-end content development lifecycle from ideation through launch.

Qualifications & Competencies

Required

• Bachelor’s or Master’s degree in project management, instructional design, business, education technology, or related field.

• 1+ years of experience in project management, vendor coordination, learning program delivery, or learning experience strategy.

• Strong project management skills, including scheduling, documentation, issue tracking, and stakeholder coordination.

• Excellent communication, relationship management, and cross-functional collaboration skills.

• Experience with learning ecosystems or LMS platforms (Canvas preferred).

Preferred

• Master’s degree in project management, instructional design, or related field.

• PMP or equivalent project management certification.

• Demonstrated vendor ...