Loan Operations Intelligent Information Manager

Rockland Trust is currently seeking an Intelligent Information/Collateral Operations Manager to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit.

This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers.

The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Key Responsibilities


* Provide daily support and manage the activities associated with imaging loan documentation for the Bank's commercial, business banking, consumer, home equity and mortgage portfolios


* Manage documentation and collateral release process for paid loans


* Manage documentation and collateral maintenance for partial released loans


* Manage UCC monitoring and termination processes


* Manage title tracking and release processes


* Oversee the storage of the Bank's collateral documents, such as notes, stocks, life insurance policies, etc.


* Manage the integrity of the collateral data in Horizon


* Manage and/or Develop as necessary third party vendor activities related to outsourced functions


* Manage Record Retention requirements both physical and electronic related to the functions within Collateral Operations


* Collaborate with business partners and risk for process consistency.     

Common Responsibilities 


* Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.


* Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.


* Maintain system functionality and data integrity within processing and ancillary systems. 


* Promote a positive and collaborative work environment with a focus on team development


* Advance colleagues through coaching and performance management.

Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.


* Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement.


* Demonstrate and promote high ethical standards and behaviors.

Respect, promote, and value diversity.

Required Qualifications


* Education: Bachelor’s Degree required


* Experience:
+ Minimum 3 years in banking operations
+ At least 2 years in a managerial or leadership role


* Skills & Knowledge:
+ Familiarity with federal and state banking regulations
+ Advanced proficiency in Microsoft Office Suite
+ Experience with FIS Core Banking System preferred
+ Excellent communication skills across all levels of management
+ Experience working with automation and third-party vendors
+ Strong busine...