Housing Manager

Housing Manager

Salary circa £32,000 - £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan

Permanent, Full time (37.5 hpw)

Hybrid working covering a patch located in Barnett, London and Office location Harrow.

We can’t offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London.

As our Housing Manager you’ll be the face to face customer support to our communities.

This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

What you’ll do


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.  


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods. 


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. 

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!  


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.


* Confident working with external partners and stakeholders such as local authorities, MP’s etc


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* This is a hybrid role and in an average week, you’ll spend time working from our community patches, Home or our Office in Harrow. 


* Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office. 


* There may be...