Service Representative-Cooling

We are looking for Service Representative to be responsible for the installation, maintenance, and repair of HVAC systems specifically designed for data center environments.

The ideal candidate will have a strong technical background, experience with data center HVAC systems, and a commitment to maintaining high standards of reliability and efficiency.

Key Responsibilities:


* Pre-site, startup, repair, preventive maintenance, and field modification of equipment


* Problem solving with customers, electricians, sales partners, technical support, District Service


* Completion of field service reports, expense reports, preventive maintenance, and startup data sheets


* Manager and/or Regional Service Director to resolve complex escalated issues


* Continuous learning and training on various products both in the field and in the classroom


* Conduct routine inspections and preventive maintenance to ensure optimal performance of HVAC systems.


* Diagnose and troubleshoot HVAC system issues and perform necessary repairs to minimize downtime.


* Monitor and adjust HVAC systems to maintain proper temperature and humidity levels within data centers.


* Ensure compliance with all safety, regulatory, and industry standards.


* Maintain accurate records of work performed, parts used, and system performance metrics.


* Provide excellent customer service and communicate effectively with clients and team members.


* Collaborate with other departments to ensure seamless operation and maintenance of data center facilities.


* Travel throughout the cluster for local customer support or even countrywide travel


* Assist the Field Project Manager on larger system startups


* Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications:


* Bachelor's Degree or similar experience in HVAC, electronic or electrical discipline or military training equivalence


* 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment


* 2+ years in Field Services or equivalent industry experience.


* EPA Universal Certification


* Strong knowledge of data center HVAC systems, components, and operations.


* Safe driving and vehicle operations skills


* Skilled at utilizing test and diagnostic equipment


* Experience reading and interpreting schematics, drawings, and theory of operation manuals


* Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.


* Movement of service equipment weighing up to 50 pounds


* Excellent problem-solving and troubleshooting skills.


* Strong communication and interpersonal skills.


* Ability to work independently and as part of a team.

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