Product Delivery Manager - Service Product

Are you ready to shape the future of product delivery at JPMorgan Chase? As a Product Delivery Manager, you'll have the opportunity to create innovative solutions, drive efficiencies, and make a meaningful impact on our customers and teams.

You'll join a collaborative environment that values your ideas, supports your growth, and empowers you to advance your career.

Discover how you can help us deliver exceptional experiences and be part of a team that's transforming the way we work.

As a Product Delivery Manager in the Service Product Group, you will lead the delivery of products and solutions that support our Consumer & Community Banking Operations.

You will work closely with operations, business partners, and product teams to ensure access roles are created and maintained in line with business needs and strategic objectives.

Your expertise in project management and collaboration will help drive change, support compliance, and enable scalable solutions that benefit millions of customers and thousands of employees.

You'll develop a deep understanding of our business and contribute to a culture that values diverse perspectives and career mobility.

Job Responsibilities:


* Lead end-to-end product delivery processes, including intake, dependency management, release management, operationalization, and performance reporting.


* Drive change management activities and ensure adherence to risk, controls, compliance, and regulatory requirements.


* Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement.


* Collaborate with cross-functional teams and build strong partnerships with executive leadership to facilitate decisions and alignment.


* Develop a deep understanding of operations user base and their access, entitlement, and restriction requirements.


* Utilize project and product management tools (Jira, Advanced Roadmaps, Jira Align, Monday) to plan, execute, and track progress.


* Serve as the central point of contact for Service Product access needs across Operations teams.


* Prepare and deliver high-quality presentations to communicate program status, challenges, and strategies.


* Support objectives and key results (OKR) planning, tracking, and reporting on key performance indicators (KPIs).


* Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools.


* Contribute to long-term strategy by developing frameworks and conducting delivery analysis.

Required Qualifications, Capabilities, and Skills:


* Minimum five years of experience in product delivery or a relevant domain area.


* Proven ability to execute operational management and change readiness activities.


* Strong understanding of delivery processes and continuous improvement initiatives.


* Experience in product or platform-wide release management and deployment strategies.


* Ability to analyze portfolio project data an...